Overview
Solutions for common issues you might encounter while using OpenLuxe on any device.
Login Issues
Can't Sign In
Desktop:
- Clear browser cache and cookies
- Try incognito/private window
- Check if Caps Lock is on
- Use "Forgot Password" link
Mobile:
- Force close and reopen app
- Check internet connection
- Clear app cache in settings
- Try signing in via browser
Two-Factor Code Not Working
- Check device time is correct
- Use backup codes if available
- Request new SMS code
- Contact support if locked out
Performance Issues
Slow Loading
Desktop:
- Check internet speed
- Clear browser cache
- Disable browser extensions
- Try different browser
Mobile:
- Check cellular/WiFi signal
- Close background apps
- Clear app cache
- Restart device
Page Not Responding
- Wait 10 seconds
- Refresh the page
- Check if specific feature or all
- Report if consistent
Display Issues
Layout Broken
Desktop:
- Zoom level: Reset to 100%
- Try hard refresh: Cmd/Ctrl + Shift + R
- Clear cache completely
- Test in different browser
Mobile:
- Rotate device and back
- Close and reopen
- Check for app updates
- Clear app data
Images Not Loading
- Check internet connection
- Clear image cache
- Disable data saver mode
- Try different network
Feature-Specific Issues
Chat Not Syncing
- Check internet connection
- Pull down to refresh
- Sign out and back in
- Check notification settings
Calendar Events Missing
- Check filter settings
- Verify correct calendar selected
- Sync calendars manually
- Re-authorize Google/Outlook
Notifications Not Working
Desktop:
- Check browser notification permissions
- Enable in OpenLuxe settings
- Check system notification settings
- Ensure not in Do Not Disturb
Mobile:
- Check app notification permissions
- Enable in device settings
- Check OpenLuxe notification settings
- Ensure battery saver isn't blocking
Upload Issues
File Upload Fails
- Check file size limits
- Verify file type supported
- Try smaller file
- Check internet stability
Photos Not Uploading
- Check file format (JPG, PNG, WebP)
- Resize if over 10MB
- Try from different source
- Clear cache and retry
Account Issues
Email Not Verified
- Check spam folder
- Request new verification email
- Check email address is correct
- Contact support if not received
Subscription Problems
- Check payment method on file
- Verify card not expired
- Check billing address
- Contact support for billing issues
Mobile-Specific
App Crashing
- Update to latest version
- Restart device
- Clear app cache
- Reinstall if persistent
Biometric Login Fails
- Re-register fingerprint/face
- Clean sensor
- Disable and re-enable feature
- Use password fallback
Push Notifications Delayed
- Check battery optimization settings
- Ensure app isn't restricted
- Enable background refresh
- Check notification priority
Getting More Help
Self-Service
- Search help center
- Check status page: status.openluxe.co
- Browse community forums
- Watch tutorial videos
Contact Support
- In-app chat support
- Email: support@openluxe.co
- Phone support for premium
- Schedule callback
Tips
- Always note error messages
- Include screenshots when reporting
- Mention steps to reproduce
- Check status page for outages
