Replying to Responses
Respond to form submissions with personalized emails directly from the Response Center.
Sending a Reply
- Click Reply from response detail or dropdown
- The reply modal opens with recipient info
- Compose your message
- Click Send Reply
Reply Templates
Use pre-made templates for faster responses:
- Templates appear at the top of the reply modal
- Click a template to auto-fill subject and body
- Default template auto-selects if available
- Edit the template content before sending
Custom Messages
Write a custom reply:
- Enter your subject line
- Compose the message body
- Personalize for the specific inquiry
Reply Tracking
After sending:
- Response status updates to "Replied"
- Activity log records the reply
- Timestamp shows when sent
Best Practices
- Reply promptly to new responses
- Use templates for common questions
- Personalize with the person's name
- Include clear next steps or call-to-action
