Archiving and Managing Responses
Keep your Response Center clean by archiving completed or irrelevant responses.
Archiving a Response
From the response dropdown menu:
- Click the three-dot menu
- Select Archive
- Response moves to archived status
What Archiving Does
- Removes from active response list
- Preserves all response data
- Maintains activity history
- Can be filtered back if needed
Viewing Archived Responses
To see archived responses:
- Use the status filter
- Select "Archived"
- View all archived submissions
Bulk Archiving
Archive multiple responses at once:
- Check boxes for responses to archive
- Select bulk action "Archive"
- All selected responses archived
When to Archive
Archive responses when:
- Lead has been converted
- Inquiry is no longer relevant
- Spam has been identified
- Follow-up is complete
Response Retention
Archived responses are:
- Kept indefinitely
- Searchable if needed
- Included in historical data
- Available for reporting
