Setting Up Two-Factor Authentication (2FA)
Add an extra layer of security to your account with two-factor authentication.
What is 2FA?
Two-factor authentication requires a second verification step when logging in:
- Your password (something you know)
- A code from your phone (something you have)
Enabling 2FA
Desktop Setup
- Go to Settings > Security
- Find Two-Factor Authentication
- Click Enable 2FA
- Scan QR code with authenticator app
- Enter verification code
- Save recovery codes
Mobile Setup
- Tap menu > Settings
- Tap Security
- Tap Enable 2FA
- Screenshot or copy the secret key
- Add to authenticator app manually
- Enter verification code
- Save recovery codes securely
Authenticator Apps
Recommended Apps
- Google Authenticator (iOS/Android)
- Authy (iOS/Android/Desktop)
- 1Password (if using password manager)
- Microsoft Authenticator
Setting Up Your App
- Download authenticator app
- Tap + to add account
- Scan QR code or enter key manually
- Account appears in app
Logging In with 2FA
Desktop
- Enter email and password
- When prompted, open authenticator app
- Enter the 6-digit code
- Click Verify
Mobile
- Enter credentials
- Switch to authenticator app
- Copy or memorize code
- Return to OpenLuxe
- Enter code and tap Verify
Tip on Mobile: Some authenticator apps support auto-fill or quick copy.
Recovery Codes
What Are They?
Backup codes for when you can't access your authenticator:
- 10 one-time use codes
- Each code works once
- Store securely offline
Saving Recovery Codes
Desktop:
- Download as text file
- Print physical copy
- Save in password manager
Mobile:
- Screenshot (store securely)
- Copy to secure notes app
- Email to yourself (less secure)
Using Recovery Codes
- On 2FA prompt, click Use Recovery Code
- Enter one of your codes
- Code is consumed (can't reuse)
Disabling 2FA
Desktop
- Go to Settings > Security
- Click Disable 2FA
- Enter your password to confirm
- 2FA is removed
Mobile
- Go to Settings > Security
- Tap Disable 2FA
- Confirm with password
- 2FA disabled
Troubleshooting
Code Not Working
- Check time sync on your phone
- Ensure you're using correct account
- Codes refresh every 30 seconds
- Try the next code
Lost Phone
- Use a recovery code
- Contact support if no recovery codes
- Verify identity to regain access
